SHHA IT Help Guide
Help guide for SHHA volunteers, officers, committee members, and staff — covering Microsoft 365, email, SharePoint, file sharing, role transitions, GRIT submissions, and more.
Quick Links & Directory
Essential links, mailing lists, SharePoint sites, and chair inboxes — start here.
Getting Started
Overview
Start Here — Find Your Path Different people need different things from this guide. Find your rol...
Quick Start for New Volunteers
Start Here: Which Type of Volunteer Are You? Volunteer without an SHHA emai...
Quick Reference
Use this page as the central directory for links and addresses. Direct Login Links Email (inter...
Role Guides
Staff
This page is for office staff and operations support volunteers. Primary Responsibilities ...
Volunteer with SHHA Email
This page is for volunteers who already have an SHHA mailbox and may also have role-based inbox a...
Volunteer without SHHA Email
This page is for volunteers who participate using a personal email address. You usually do not ne...
Frequently Asked Questions
Specialty Topics
Technical Reference
M365 Email Groups, Role Inboxes & Responsibilities
Operational reference for office staff, IT admin, and future volunteers — mailing lists, shared m...
M365 Email Building Blocks
SHHA uses four distinct patterns for email addresses in Microsoft 365. Before requesting any new ...
SOP: New Users, Mailboxes & Groups
This SOP is written for SHHA staff who are comfortable with basic Microsoft admin work and need a...
Operations & Administration
Systems inventory, security controls, HR and personnel management.
Systems Inventory
This page lists the technology systems SHHA uses. For each system, we document what it does, who ...
Controls & Security
This page documents access controls, cybersecurity practices, and data backup procedures for SHHA...
HR & Personnel Management
This page covers staff management, outside consultants, and volunteer administration. Much of thi...