Volunteer with SHHA Email
This page is for volunteers who already have an SHHA mailbox and may also have role-based inbox access.
What You Should Use
- Your SHHA email account for routine communication.
- Committee mailing lists for group communication.
- SharePoint links for committee files.
Shared Role Inbox Basics
If you hold an officer or chair role, you may be assigned a shared role inbox.
- Open it from your normal account at outlook.office.com.
- Reply from the role inbox for official role business.
- Keep records in the role mailbox for continuity.
See FAQ — Reply from role mailbox for full instructions, and FAQ — Can't see shared inbox if the mailbox doesn't appear.
Why The President Has Two Email Addresses
Short version: robin.otten@sandiahomeowners.org is Robin's personal SHHA account. president@sandiahomeowners.org is the President mailbox. One belongs to the person; one belongs to the office.
| Address | What it is | Use it for |
|---|---|---|
robin.otten@sandiahomeowners.org |
Robin's own SHHA sign-in and personal work account | Signing in to Microsoft, opening Outlook/SharePoint, and messages meant specifically for Robin as a person |
president@sandiahomeowners.org |
The shared President inbox | Official President business that future Presidents may need to see later |
Yes, two inboxes is annoying. Think of it as a key and a filing cabinet: Robin's account is the key that lets her into Microsoft; the President inbox is the filing cabinet that stays with the office when the next President takes over.
This is why SHHA keeps both addresses:
- Continuity: President email history stays with the President role.
- Less confusion later: The public address does not change every time the role changes.
- Record keeping: Important President conversations are not stranded in one person's personal mailbox.
- Cleaner handoff: IT can give the next President access to the same role inbox.
Simple rule: if it is official President business, use president@sandiahomeowners.org. If it is about Robin personally, use robin.otten@sandiahomeowners.org. If you are not sure, the President inbox is usually the safer mailbox for SHHA business.
File Sharing Rule
For committee documents:
Avoid one-off attachments for files that should remain in committee records.
If You Are Not Seeing Something
- Confirm you are signed in with your SHHA account.
- Confirm your committee membership is current.
- Contact ITHelp@sandiahomeowners.org if access is still missing.