# Staff

*This page is for office staff and operations support volunteers.*

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<a id="bkmrk--1"></a>## Primary Responsibilities

- Invite new volunteers as external Microsoft users.
- Ensure invitation is accepted before troubleshooting deeper issues.
- Maintain committee mailing list membership.
- Coordinate shared role mailbox access changes during transitions.
- Route technical issues to ITHelp.
 
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<a id="bkmrk--3"></a>## Monthly Staff Checklist

- Review committee membership updates from chairs.
- Confirm Board reminder workflow is sending as expected.
- Verify role mailbox access for current officers/chairs.
- Escalate unresolved access issues to IT.
 
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<a id="bkmrk--5"></a>## Add a New Volunteer

1. Send Microsoft external-user invitation.
2. Confirm volunteer accepted invitation.
3. Add volunteer to committee mailing list.
4. Provide direct committee SharePoint link.
 
<div id="bkmrk-see-also%3A-sop%3A-add-a">**See also:** [SOP: Add a person to a committee mailing list](shha-microsoft-365-email-groups-roles.html#sop-add)</div>---

<a id="bkmrk--7"></a>## Shared Role Mailbox Transition

1. Remove prior role holder's access.
2. Grant new role holder access.
3. Confirm mailbox appears in new holder's Outlook.
 
<div id="bkmrk-see-also%3A-sop%3A-leade">**See also:** [SOP: Leadership transition for role inbox](shha-microsoft-365-email-groups-roles.html#sop-transition)</div>---

<a id="bkmrk--9"></a>## Staff Reminders

- Most volunteers do not need paid licenses.
- SharePoint links are preferred over attachments.
- External users often cannot use direct group-sharing in file dialogs.
 
### Related Pages

- [Overview](overview.html)
- [FAQ](faq.html)
- [Quick Reference](quick-reference.html)
- [M365 Email Groups &amp; Roles](shha-microsoft-365-email-groups-roles.html)
- [Specialty Topics](specialty-topics.html)